Privacy Policy

1. Overview

a. General information

The following information provides a simple overview of what happens to your personal data when you visit this website. Personal data refers to any data that can be used to personally identify you. For detailed information regarding data protection, please refer to our privacy policy listed below.

b. Data collection on this website

Who is responsible for data collection on this website?

Data processing on this website is carried out by the website operator. You can find their contact details in the legal notice of this website.

How do we collect your data?

Your data is collected, for instance, when you provide it to us. This may include, for example, data you enter into a contact form.

Other data are automatically collected by our IT systems when you visit the website. These are primarily technical data (e.g., internet browser, operating system, or the time the page was accessed). This data is collected automatically as soon as you enter this website.

What do we use your data for?

Some of the data is collected to ensure the error-free provision of the website. Other data may be used to analyze your user behavior.

What rights do you have regarding your data?

You have the right to obtain information about the origin, recipients, and purpose of your stored personal data at any time, free of charge. You also have the right to request the correction or deletion of this data. You may contact us at any time regarding this or any other questions concerning data protection at the address provided in the legal notice. Furthermore, you have the right to lodge a complaint with the competent supervisory authority. You also have the right to request the restriction of the processing of your personal data under certain circumstances. Please refer to the privacy policy under the section "Right to restriction of processing" for details.

2. Hosting

External hosting

This website is hosted by an external service provider (host). Personal data collected on this website is stored on the host's servers. This may include, in particular, IP addresses, contact inquiries, meta and communication data, contract data, contact details, names, website access data, and other data generated via the website.

The host is engaged for the purpose of fulfilling contracts with our potential and existing customers (Art. 6(1)(b) GDPR) and in the interest of providing our online services securely, quickly, and efficiently through a professional provider (Art. 6(1)(f) GDPR). Our host will process your data only to the extent necessary to fulfill its performance obligations and will follow our instructions regarding such data.

Conclusion of a data processing agreement

To ensure data protection-compliant processing, we have entered into a data processing agreement with our host.

3. General Information and Mandatory Disclosures

Privacy policy

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with statutory data protection regulations and this privacy policy.

When you use this website, various personal data are collected. Personal data are data that can be used to personally identify you. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this takes place.

Please note that data transmission over the Internet (e.g., when communicating via email) may be subject to security vulnerabilities. Complete protection of data against access by third parties is not possible.

Note on the controller

The entity responsible for data processing on this website is:

Rosemarie Rau
Vogelrute 67
58708 Menden

Telefon: +49 2373 1782535
Telefax: +49 2373 1782536
E-Mail:  info@rau-office.de

Revocation of your consent to data processing

Many data processing operations are only possible with your express consent. You may revoke consent you have already given at any time. An informal notification sent to us by email is sufficient for this purpose. The lawfulness of data processing carried out prior to the revocation remains unaffected by the revocation. Right to object to data collection in special cases and to direct marketing (Art. 21 GDPR).

Where the processing of personal data is based on Article 6(1)(e) or (f) of the GDPR, you have the right to object at any time, on grounds relating to your particular situation, to the processing of your personal data; this also applies to profiling based on these provisions. Please refer to this privacy policy for the respective legal basis upon which processing is based. If you object, we will no longer process the personal data concerned unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights, and freedoms, or if the processing serves the establishment, exercise, or defense of legal claims (objection pursuant to Article 21(1) GDPR).

Where your personal data is processed for direct marketing purposes, you have the right to object at any time to the processing of personal data concerning you for such marketing; this also applies to profiling to the extent that it is related to such direct marketing. If you object, your personal data will subsequently no longer be used for the purpose of direct marketing (objection pursuant to Art. 21 para. 2 GDPR).

Right to lodge a complaint with the relevant supervisory authority

In the event of infringements of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the Member State of their habitual residence, their place of work or the place where the alleged infringement occurred. This right to lodge a complaint is without prejudice to any other administrative or judicial remedies.

Right to data portability

You have the right to have data that we process automatically on the basis of your consent or in fulfilment of a contract provided to you or to a third party in a commonly used, machine-readable format. If you request the direct transfer of the data to another data controller, this will only take place to the extent that it is technically feasible.

SSL or TLS encryption

For security reasons and to protect the transmission of confidential information – such as orders or enquiries that you send to us as the website operator – this site uses SSL or TLS encryption. You can recognise an encrypted connection by the fact that the address bar in your browser changes from ‘http://’ to ‘https://’ and by the padlock icon in your browser’s address bar.

If SSL or TLS encryption is enabled, the data you send to us cannot be intercepted by third parties.

Access, erasure and rectification

In accordance with the applicable legal provisions, you have the right at any time to obtain, free of charge, information about your stored personal data, its source and recipients, and the purpose of the data processing, and, where applicable, the right to have this data rectified or erased. You may contact us at any time at the address given in the legal notice regarding this matter or any other questions relating to personal data.

Right to restriction of processing

You have the right to request that the processing of your personal data be restricted. To do so, you may contact us at any time at the address given in the legal notice. The right to restriction of processing applies in the following cases:

• If you dispute the accuracy of your personal data held by us, we will generally need time to verify this. For the duration of this verification, you have the right to request that the processing of your personal data be restricted.
• If the processing of your personal data was or is unlawful, you may request that the processing be restricted instead of the data being erased.
• If we no longer require your personal data, but you require it to exercise, defend or assert legal claims, you have the right to request that the processing of your personal data be restricted instead of it being erased.
• If you have lodged an objection under Article 21(1) of the GDPR, a balancing of interests between yours and ours must be carried out. Until it has been determined whose interests prevail, you have the right to request the restriction of the processing of your personal data.
• If you have restricted the processing of your personal data, such data – apart from its storage – may only be processed with your consent, or for the purpose of establishing, exercising or defending legal claims, or to protect the rights of another natural or legal person, or for reasons of an important public interest of the European Union or a Member State.

4. Data collection on this website

Cookies

Some of the web pages on this site use so-called cookies. Cookies do not cause any damage to your computer and do not contain viruses. Cookies serve to make our website more user-friendly, effective and secure. Cookies are small text files that are stored on your computer and saved by your browser.

There are technically necessary cookies that are set every time you visit the website.

If you have given your consent, any other cookies (e.g. cookies used to analyse your browsing behaviour) that are stored will be dealt with separately in the privacy policy under section 5, ‘Third-party content on this website’.

To display the cookie banner again, clear your browser’s ‘cookies and website data’.

Server log files

The website provider automatically collects and stores information in what are known as server log files, which your browser automatically transmits to us. These are:

• Browser type and version
• Operating system used
• Referrer URL
• Hostname of the accessing computer
• Time of the server request
• IP address

This data is not combined with data from other sources.

This data is collected on the basis of Article 6(1)(f) of the GDPR. The website operator has a legitimate interest in ensuring that its website functions without technical faults and in optimising it – to this end, the server log files must be collected.

Contact form

If you send us enquiries via the contact form, we will store the information you provide in the enquiry form, including the contact details you have provided there, for the purpose of processing your enquiry and in the event of any follow-up questions. We will not pass on this data without your consent.

The processing of this data is carried out on the basis of Article 6(1)(b) of the GDPR, provided that your enquiry relates to the performance of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, processing is based on our legitimate interest in the effective handling of enquiries addressed to us (Article 6(1)(f) of the GDPR) or on your consent (Article 6(1)(a) of the GDPR), provided that such consent has been sought. The data you enter in the contact form will be retained by us until you request its deletion, withdraw your consent to its storage, or the purpose for storing the data no longer applies (e.g. once your enquiry has been fully processed). Mandatory legal provisions – in particular retention periods – remain unaffected.

Enquiries by email, telephone or fax

If you contact us by email, telephone or fax, your enquiry – including any personal data it contains (name, enquiry) – will be stored and processed by us for the purpose of dealing with your request. We will not pass on this data without your consent.

The processing of this data is based on Article 6(1)(b) of the GDPR, provided that your enquiry relates to the performance of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, processing is based on your consent (Article 6(1)(a) of the GDPR) and/or on our legitimate interests (Article 6(1)(f) of the GDPR), as we have a legitimate interest in the effective processing of enquiries addressed to us.

The data you send to us via contact enquiries will be retained by us until you request its deletion, withdraw your consent to its storage, or the purpose for which the data is stored no longer applies (e.g. once your enquiry has been fully processed). Mandatory legal provisions – in particular statutory retention periods – remain unaffected.

Registration on this website

You can register on this website to access additional features on the site. We will only use the data you provide for this purpose to enable you to use the specific service or feature for which you have registered. The mandatory details requested during registration must be provided in full. Otherwise, we will reject your registration.

In the event of important changes, such as to the scope of our services or technically necessary changes, we will use the email address provided during registration to inform you accordingly.

The data entered during registration is processed for the purpose of fulfilling the user relationship established by the registration and, where applicable, to initiate further contracts (Article 6(1)(b) of the GDPR).

We will store the data collected during registration for as long as you remain registered on this website, after which it will be deleted. Statutory retention periods remain unaffected.

Processing of data (customer and contract data)

We collect, process and use personal data only to the extent that it is necessary for the establishment, substance or amendment of the legal relationship (master data). This is carried out on the basis of Article 6(1)(b) of the GDPR, which permits the processing of data for the performance of a contract or pre-contractual measures. We collect, process and use personal data relating to the use of this website (usage data) only to the extent necessary to enable the user to use the service or to bill them for it.

The customer data collected will be deleted once the order has been completed or the business relationship has ended. Statutory retention periods remain unaffected.

Data transfer upon conclusion of a contract for services and digital content

We only transfer personal data to third parties where this is necessary for the performance of a contract, for example to the bank responsible for processing payments.
No further transfer of data takes place, or only if you have expressly consented to such a transfer. Your data will not be passed on to third parties without your express consent, for example for advertising purposes.

The legal basis for data processing is Article 6(1)(b) of the GDPR, which permits the processing of data for the performance of a contract or pre-contractual measures.

5. Third-party content on the website

Our website incorporates content from other providers. This may include content elements (e.g. news and updates), widgets (functions such as booking systems) or, for example, fonts and technical libraries. This also includes Google Fonts. For technical reasons, this is done by the browser loading this content from other servers. In this context, the IP address currently being used by your browser and the browser used by the requesting system are transmitted. Please refer to the respective privacy policies of the third-party providers in this regard.

Bing Maps Route Planner

We use interactive maps from Microsoft Bing Maps (Microsoft Corporation, One Microsoft Way, Redmond, Washington 98052, USA. Telephone: +1 (425) 882 8080) on our website so that you can view our location or plan a route there. When you use this service, the provider sets various persistent cookies. You can prevent this via your browser settings (opt-out). If you use the service, various data will be transmitted to the provider. You can find an overview of this data in the provider’s terms of use. We use interactive maps from Microsoft Bing Maps (Microsoft Corporation, One Microsoft Way, Redmond, Washington 98052, USA. Telephone: +1 (425) 882 8080) on our website so that you can view our location or plan a route there. When you use this service, the provider sets various persistent cookies. You can prevent this via your browser settings (opt-out). If you use the service, various data will be transmitted to the provider. You can find an overview of this data in the provider’s terms of use (https://www.microsoft.com/en-us/maps/product/terms) and privacy policy (https://privacy.microsoft.com/de-de/privacystatement). If you are logged in to the relevant services, including outside this website, you may be identified by these providers. Please familiarise yourself with the providers’ terms of use and privacy policies regarding this possibility. We have no influence over the nature and scope of the data processed by this service, the manner in which it is processed and used, or the disclosure of this data to third parties. Nor do we have any effective means of control in this regard.